Citigroup Private Bank

The challenge Citigroup Private Bank has 120 offices in 30 countries where their professionals offer personalized wealth management services to 25,000 high net worth individuals. A group of 58 Balanced, Equity and Fixed Income Portfolios are among the products offered to these clients. Each quarter, Citigroup was faced with the labor intensive task of updating and publishing the performance of these products through printed books and web posting. The challenge which Data Communiqué undertook on behalf of Citigroup was to reduce the time required to publish this information and to reduce cost of the process while at the same time insuring the consistency and accuracy of the information.

The solution Data Communiqué customized our web-based Docubuilder™ Automated Publishing system to accept regular Performance, Sector Allocation and Top Holdings Data uploads from the Citigroup's fund accounting system. A Citigroup Customized web interface was programmed and output templates were created by DCI to allow Citigroup's staff the ability to edit information such as Product Description, Objectives, Risks, Strategy, Investment Managers and Legal Disclosures to reflect marketing and compliance requirements in their quarterly Fund Profile Books and Cards.

The results Citigroup now has Profile Books approved for print and web posting within seven days of the closing of each reporting period. DCI provides web-ready files to Citigroup for their web site while also printing and distributing four versions of their book to 120 locations in North America, Latin America, Europe, Africa and Asia. The entire process is completed in 14 days with two people. This represents a 50% reduction staff and time requirements while improving the accuracy and consistency of the information.